Generally this drill is a handy little drill for many jobs. It is small and very powerful for its size. I read many reviews before I purchased it, and was alarmed by all of the problems with the batteries. I thought - surely Ridgid would address these problems and my drill wouldn't be one with the problem. WRONG!! The batteries were defective right off the bat. I found the service center - which was wrong on the website and about twenty miles out of Salt Lake City. They took the whole drill in for two weeks and replaced the batteries. If you want to be without your new purchase for two weeks, go ahead and buy this. Any company that would ship out defective parts is not worthy of any future purchases from me. And, if you choose the Milwaukee drill - don't plan on anything different. I found that these drills are made by the same company. It seems that Ridgid (a company with a long standing reputation for making excellent tools) sold the name to another company that is making these tools - mostly in China. If you insist on buying these tools, spend the extra ten bucks and buy them from Home Depot. Then, when they go bad, you can get a replacement right away. Better yet, get something else.
Buy the way - this is the second tool that I bought from Amazon (shipped from Amazon) in the last couple of months that had to have service work right away. I am suspecting that companies may be sending Amazon defective merchandise and letting the consumer deal with it. Both products should never have been let out from the factory.Get more detail about Ridgid R82007 24028 12-Volt Compact Lithium-Ion Drill/Driver.
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